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Reservation & Cancellation Policy of Vaani Greens

The following are the essential parts of the Resort Policy

Terms and conditions:

  • The standard check-in time is 1400 hrs and check out time is 1200 hrs IST.
  • Flight/train details to be provided minimum 48 hours prior to organize an airport/station transfer.
  • If you have been confirmed an airport pick-up, please look for the Resort paging board on your arrival at the airport
  • In case of any urgent requests of such nature, we recommend our guests to contact the Resort front desk or concierge directly for priority assistance.
  • In keeping with our heightened security procedures, we request all guests to carry a photo-identity-document with address proof to present at the time of check-in. PAN cards are not accepted. Resort reserves the right to refuse check-in in the absence of a valid identification document.
  • Foreign nationals are required to present their Passport and valid visa.
  • Indian nationals can present any one of the following:
  • Passport, Driving License, Voter ID card, Aadhaar Card.
  • Early check-in and late check-out are chargeable as per the resort policy and it is subject to availability of rooms. For us to guarantee you an early check-in, you will need to reserve the room from the previous night.
  • An extension of stay at the resort is liable to be offered at rate/offer applicable at the time the extension request is made. In case the original offer at which the reservation was booked has expired at that time, the resort is not liable to offer a room at the original rates but at current rates on offer.
  • If you need to cancel your reservation, please refer to the Cancellation Deadline, to avoid cancellation or no-show charges, which would include the room rate and applicable tax, for the entire stay.
  • Stay for Children up-to 5 Years of age will be free (while sharing the same bed with parents). Meals for children aged between 6 to 12 years will be chargeable. Children above 12 years age will be charged as per extra adult rate.
  • To ensure a relaxing and enjoyable stay for all our guests, we regret that the pets are not allowed in the resort.

  • CONFIRMED BOOKINGS: Any reservation made offline or through our website is considered a confirmed booking. In the event of an early check-out prior to the confirmed departure date, the guest is liable to pay the full payment for the entire booked period.

  • EXCEPTIONAL CIRCUMSTANCES: In cases of serious conditions (supported by documentation), date changes may be allowed up to 1 day prior to check-in. Once checked-in, no changes to prepone check out dates will be permitted.

  • Our standard check-out time is 12:00 pm. We allow a grace period up to 1:00 pm without penalty.
    •⁠ ⁠1:00 pm – 2:00 pm: Half-day charges will be applicable.
    •⁠ ⁠2:30 pm – 3:00 pm: Full-day charges will be applicable.

    Guests are required to settle these additional charges before departing the hotel.

CANCELLATION & AMENDMENT POLICY

Our cancellation policy is designed to be as fair and flexible as possible:

Standard Cancellation:

  • Before 7 days of arrival:No cancellation fees. Full refund applicable.
  • 3 to 7 days before arrival:50% of the first night's stay will be charged as a retention fee.
  • 24 to 48 hours before arrival:-100% of the first night's stay will be charged.
  • Same-day cancellations or no-shows:-The full booking amount will be charged for the Guests who do not arrive without prior notice.

Refunds:

All refunds will be processed after deducting a banking administration fee of up to 5% of the total refundable amount.

Special Promotions and Packages:

Promotional bookings may have unique cancellation terms. Please refer to the specific offer details at the time of booking.

Force Majeure:

The hotel reserves the right to waive cancellation fees in cases of verified emergencies or natural disasters at management’s discretion.

Exceptions:

  • These refund policy is not applicable in following circumstances
  • Minor inconveniences or service disruptions that do not significantly impact your stay
  • Changes in your personal plans or preferences after your reservation has been confirmed.
  • Early departure, which is not caused by our fault.
  • Damage to the property caused by your actions or negligence.

Important Notes:

  • Guests can cancel or modify their booking through their OTA account dashboard or by contacting customer support.Refunds for bookings made through online travel agencies (OTAs) can be claimed as per the cancellation policy of the concern OTA.
  • Eligible refunds will be processed within 5–10 business days after the cancellation is confirmed.
  • Proof of purchase (e.g., confirmation email, receipt) is required for all refund requests. All decisions regarding refunds are at the sole discretion of Vaani Greens management.
  • We hope your stay at Vaani Greens is enjoyable and relaxing. However, if you encounter any issues that warrant a refund, please do not hesitate to contact us. We are committed to resolving your concerns fairly and promptly.

Acceptance of terms:

Once you book through the website, it’s considered that you have gone through the policies of our website and accepted the same.

Contact Us:
To cancel or modify your reservation, please contact us directly at Phone Number +91 8822007722 or Email Address [email protected]